We're very sorry if the game doesn't work on your device as it was expected. If you're having trouble playing the game, try some of these steps:
  1. Check the Known Issues section — we may already know about the problem and we're working to fix it.
  2. Restart your device.
  3. Check for a game update on the App Store or Google Play.
  4. Check for a system update on your device.
  5. Make sure your device meets the minimum system requirements for proper gaming.
If none of these actions helped you, contact our support team and describe your problem as accurately and in detail as possible:
  1. What exactly is the problem and what is going on in the game?
  2. What actions are causing the problem?
  3. When was the problem first discovered (after game update, reinstall, etc.)?