My purchase didn't appear in the game

Start by checking your internet connection, as it has to be stable for newly purchased items to be added to the game. If the connection was ...

I can't make a purchase

If you've made purchases in the game or other applications before, the issue may be caused by one of the following:Problems with your networ...

How can I pay for my purchase?

Purchases are processed by the application store on your device, so you should use a payment method supported by that store:- Google Play

How can I change my payment method?

You can change your payment method in your account settings.For Google PlayOpen the Google Play Store app.Tap the Menu icon&n...

How can I get a refund?

For Android:If you would like to receive a refund for a purchase made in our game, please contact our Support Team using the chat button, wh...

Can I beat the game without spending any money?

Certainly! Cooking Live is a free to play game and you can complete all levels without spending real money. If you want, you can get some in...

Where can I find my purchase history?

To see your purchase history, please click on one of the links below and follow the instructions:App Store Purchase HistoryGoogle Play Shopp...

How do I avoid accidental in-game purchases?

Cooking Live is a free-to-play game, however some in-game items can be bought for real money.To protect yourself from accidental in-game pur...

How can I turn off the ads?

Ads between levels are a common practice and they are a great way to keep the app free to play. We understand why you do not like the a...