- Reboot your device and try to log in again.
- Check for updates to the game.
- Check for new updates for your device.
- Check your device to meet the minimum system requirements.
If the problem persists after all the actions, please contact our customer service team. If possible, provide the following information:
- What actions cause crashes or hangs of the game.
- At what point did you notice the problem for the first time (after updating the game, reinstalling the game and so on).
- What actions cause crashes or hangs of the game.
- At what point did you notice the problem for the first time (after updating the game, reinstalling the game and so on).