1. Reboot your device and try to log in again.
  2. Check for updates to the game.
  3. Check for new updates for your device.
  4. Check your device to meet the minimum system requirements.
If the problem persists after all the actions, please contact our customer service team. If possible, provide the following information:
- What actions cause crashes or hangs of the game.
- At what point did you notice the problem for the first time (after updating the game, reinstalling the game and so on).