What are Crystals?

Crystals are a universal game currency. You can buy almost anything with them in our game!You can get crystals for completing levels, openin...

How can I pay for my purchases?

All purchases are made through your device's app store: the Apple App Store or Google Play. Therefore, the payment method that is supported ...

How can I delete my payment info or credit card?

All purchases are made through your device's app store: the Apple App Store or Google Play. This means you can change your payment info thro...

How do I avoid an accidental purchase?

Idle Mars is a free to play game, however you can shop inside the game for real money. If you don't want to accidentally make a purchase, se...

My child accidentally made a purchase. Can the payment be refunded?

If your child accidentally made a purchase and you would like a refund, please contact our Support Team using the chat button which you can ...

How can I see my payment history?

All of your purchases are made through your device's app store: the Apple App Store or Google Play.Learn more here:Apple App StoreGoogle Pla...

How can I get a refund?

If you would like to get a refund for a purchase in our game, please contact our Support Team using the chat button which you can always fin...

Why am I unable to make a purchase?

Information about solving shopping problems through a Google account can be found through this link.If it didn't help, please contact our Su...

How can I turn off the ads?

Ads between levels are a common practice and they are a great way to keep the app free to play. We understand why you do not like the a...