What are Crystals?

Crystals are a universal game currency. You can buy almost anything with them! You can get crystals for completing levels, opening chests o...

How do I avoid an accidental purchase?

Mega Farm is a free to play game, however you can shop inside the game for real money. If you don't want to accidentally make a purchase, se...

My child accidentally made a purchase. Can the payment be refunded?

If your child accidentally made a purchase and you would like a refund, please contact our Support Team using the chat button which you can ...

How can I turn off the ads?

Ads between levels are a common practice and a great way to make the game available for free.We understand why you may not like the ad featu...

My purchase didn't appear in the game

Sometimes, temporary technical issues may occur during transactions, which can prevent a purchase from reaching your account. If the purchas...

I can't make a purchase

If you’ve previously made purchases in the game or other apps, the payment issue might be due to:▪ Internet connection failurePurchases requ...

How can I pay for my purchase?

Purchases are made through your device's app store and are paid using one of the methods available in that store.Google Play:▪ Open the Goog...

How can I change my payment method?

You can change the payment method in the app store:▪ Instruction for changing the payment method in App Store;▪ Instruction for changing the...

How can I get a refund?

For Android:If you would like to receive a refund for a purchase made in our game, please contact our Support Team using the chat button.&n...

Where to find the purchase history?

You can view your purchase history directly in the app store. To do this, follow the link and the instructions: App Store Purchase History G...