If you’ve previously made purchases in the game or other apps, the payment issue might be due to:

▪ Internet connection failure
Purchases require a stable internet connection. We recommend using Wi-Fi or at least 3G/4G mobile data.

▪ Temporary issues in the app store
All in-game purchases are processed by the store from which the app was downloaded. The store may be overloaded and unable to process your payment. Please wait a few minutes and try again.

▪ App store issues on your device
Restarting your device often resolves such problems. If it doesn’t help, please check the instructions for your store.

If you haven’t made purchases in the game or other apps before, the issue might be due to:

▪ Incorrect payment details
Try removing your current payment method and re-entering the information.

▪ Unsupported payment method
Your chosen payment method may not be supported by the store. You can check the list of supported payment methods in the support section of your app store.

📌 Please note: All purchases are processed directly by your app store. If the steps above don’t help, please contact their support team directly.