Sometimes, temporary technical issues may occur during transactions, which can prevent a purchase from reaching your account. If the purchase doesn’t arrive within 10 minutes after the payment is processed, and restarting the game doesn’t help, please do the following:
Contact Support through the in-game chat or via our website and report the issue, providing as many details as possible.
Attach the purchase information to your message:
◾ Apple receipt (instructions)
◾ Google Pay transaction ID (you can find it here)
Send a screenshot of the pack or offer you purchased.
Our Support team will do their best to assist you!